Last Updated: 16 May 2018

In this Privacy Policy, "we", "us" and "our" refers to PT Ubud Pilates.

Generally speaking, we receive and store any information you enter on our website or give us in any other way. We use the information that you provide for such purposes as responding to your requests, providing our services (e.g., Pilates classes, Private sessions, Fundamental training, Pilates related content, etc, together “Services”), and communicating with you. We collect information so that we may provide you with those Services you have requested from us. Although a large portion of the data we collect from you may be considered to be Personal Data (data that is capable, in some manner, of identifying you), we work to ensure that we do not collect more data than is necessary to provide our Services to you, or that could help in ensuring we provide the best possible Service to you.

This Privacy Policy provides you with the details on how we handle your data and describes the ways you can manage your data with us.

WHY WE COLLECT INFORMATION

To improve our website:

As visitors come and go from our website, we collect information about how they interact with our site. We can’t tell who is visiting because the data we collect is not personally identifiable but we can see things like which links brought them to our site, the pages they visited while on our site and the type of device they used to access our site. We use that information to identify problem areas, like where visitors are getting stuck or losing interest so we can make them better.

We use Google Analytics to collect and aggregate that data, so if you have a Google account, they may be able to identify you depending on your privacy settings, which you can check by signing into your Google account.

For ads and social media:

We use third party platforms (listed below) such as Facebook and Google to promote Ubud Pilates to their users. We’ve installed lines of their code on our website that allow them to generate reports for us about how effective our activity has been on their platforms in terms of attracting new clients to our business. We use the reports to eliminate wasteful ad spending and to help us decide what kind of content we should create.

Whilst we are not able to identify you personally via this process, the platforms themselves may be able to. Due to public pressure and regulation, these platforms now provide you with more control over what they can and can’t do with your data. We encourage you to review your privacy settings if you have an account with any of the following platforms:

• Google
• Facebook
• Instagram
• Pinterest
• Twitter

To promote our business services:

When you initiate contact with us, whether it’s by submitting a form online or by coming into the studio, we have a legitimate interest in using the information you share with us to promote our business services to you.

Having said that, we have no desire to be somewhere that we’re not welcome, so if you no longer wish to receive information about our services, simply email us at opt-out@ubudpilates.com and we will stop reaching out to you directly.

To provide you with service:

In the course of providing you with service, your instructor may note any pertinent information you share. It could be details of an injury that needs to be modified for, or your favourite prop, or how much fan you like during class.

The information you provide is stored on a local, encrypted hard drive which is securely backed to Syncs' encrypted cloud servers. Copies of the emails you send us may be stored on the servers of Hostgator, our web hosting company.

To provide you with updates:

When you enter your email address and click “Join our mailing list” on the pilates.online page of our website, your email address is added to the pilates.online mailing list hosted by MailChimp. The email address you share will be used by pilates.online to provide you with updates in the form of links to new content, project news, special offers, or anything else that is new at pilates.online.

If you no longer wish to receive updates from pilates.online, you can opt out by emailing opt-out@pilates.online.

View the pilates.online Privacy Policy

Booking
Booking for the group classes is essential as spaces are limited.

Cancellation
Please provide as much notice as possible if you need to cancel a booking. We do not currently charge for cancellations or no-shows.

Packages
When you purchase a package that includes multiple classes or sessions, it is valid for 12 months from the date of purchase and is non-refundable and non-transferable.